Ordering Information

We are happy to return or refund any items with which you are not satisfied. Please return purchase in their original condition and packaging within *14 days of receipt along with a completed returns form supplied with your delivery. Send your parcel to Returns dept, Idlewild Ltd, FREEPOST NAT9952, LONDON, W5 3BR.

Parcels sent to this address can take up to 5 working days to reach us.

Postage costs and gift wrapping charges will only be refunded in the case of incorrect or faulty goods.

We recommend you obtain proof of posting certificate from the post office in case the parcel is lost in transit. Refund of postage will only be made in the case of faulty goods (this does not affect your statutory rights).

International Customers

Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs.
Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.

Credit / Debit cards will not be charged until goods are sent.

Cheques must be UK Sterling and made payable to Idlewild Ltd.

Security
Our secure sockets layer (SSL) encryption uses 128 bit which is the highest level possible. All transactional information is encrypted to ensure it is not tampered with and stored on Barclays secure server.
For security reasons we do not store card details, your encrypted card details are sent directly to Barclays server. In addition, all customer data we collect is protected against unauthorised access.

Privacy Policy
We are committed to protecting your privacy. We will only use any information offered by you, lawfully and in accordance with the Data Protection Act of 1998.

We collect information for two reasons. Firstly, to enable us to process and fulfil any orders placed through our secure ecommerce service. Secondly, to keep you informed of any new products, special offers or changes to our site.

If you would prefer not to receive this information, please send an email to unsubscribe@idlewildswim.com. We do not disclose buyers information to third parties.